HOMECARE ASSESSMENTS
If you already have funding in place and want to discuss arranging a care package, the first step is to telephone either our Care Manager or our Registered Manager on
01442 213379
Our Homecare Assessment Process
Following your initial telephone conversation, a member of our management team will arrange a mutually convenient date and time to visit you in your own home.
We encourage the involvement of any family members or loved ones who play a role in your care or daily life.
The purpose of this visit is to carry out a comprehensive care assessment. You will be fully involved throughout the process, helping us understand your needs and how they affect your daily well-being.
Our Registered Manager or our Care Director will also take time to discuss:
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How do you wish to live your life
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Any personal goals or outcomes you’d like to achieve
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Any barriers you currently face due to your care and support needs
This person-centred approach ensures that your care plan is tailored to your preferences, values, and lifestyle — not just your clinical needs
The care assessment will cover 3 main topics
Personal History, Care Package Requirements, and Domestic suitability.
Personal History
Understanding the Individual:
Our Person-Centred Approach
Our ethos is rooted in person-centred care, which means truly understanding each individual we support, beyond just their care needs.
As part of our home care assessment and care planning process, we take time to learn about each client’s life story, including:
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Where they were born and grew up
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Their schooling and employment history
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Hobbies, interests, and personal achievements
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Likes, dislikes, routines, and preferences
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Close family members, friends, and important relationships
This information helps us deliver care that is not only safe and effective but also meaningful, respectful, and tailored to the individual’s identity, values, and lifestyle.
By building a fuller picture of each person, we ensure that our care is not just about meeting needs — it’s about enhancing quality of life.
Care Package Requirements
As part of your home care assessment, we will explore not only any physical difficulties you may be experiencing, but also the emotional and social aspects of your life.
This holistic approach ensures that your care plan reflects your full range of needs — not just your medical or practical requirements.
We will work closely with you and any family members involved in your care to gather detailed information about:
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The type of support you need
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How your needs affect your daily life and wellbeing
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Your personal preferences, routines, and goals
The outcome of this assessment will be a tailored care package designed around your individual circumstances, wishes, and aspirations — ensuring that the support you receive is both effective and meaningful.
Domestic Suitability
Domestic Suitability Assessment
As part of our home care assessment, our team will carry out a brief inspection of the home environment to ensure it is safe, accessible, and suitable for your care delivery.
We pay particular attention to:
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Moving and handling considerations
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Health and safety risks
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Accessibility issues (e.g. stairs, narrow doorways, lighting)
If any concerns are identified — such as loose floor coverings, lack of grab rails, or trip hazards — these will be noted and discussed with you.
Where appropriate, we will recommend adjustments or refer you to relevant services for further support.
This step ensures that both the service user or patient and our care team can operate in a safe and supportive environment, promoting independence and reducing the risk of accidents.
All care assessments are carried out by our Registered Care Manager or our Care Director, who are very experienced in assessment planning.
Starting your Care Package:
Before any care package begins, the organisation follows a set of strict regulatory and quality guidelines to ensure transparency, safety, and continuity of care.
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Regulation 20 – Duty of Candour
All managers are required to be open, honest, and transparent in all communications with the service users, patients, and their families.
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Regulation 19 – Fees
Every service user and patient is provided with a Service Level Agreement (SLA) and a clear price list outlining the costs of care.
Commitment to Continuity of Care
We are committed to providing consistent, high-quality care. Each service user and patient's place within our organisation is safeguarded through a formal Service Level Agreement, which outlines our responsibilities and your rights.
Pre-Care Declaration
Before any care package begins, it is the responsibility of our management team to ensure that all relevant information has been disclosed. This is confirmed through our Company Declaration Policy, which guarantees full transparency.
Key Documents Provided
Each service user and patient will receive the following documents:
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04-100 – Service Level Agreement Contract (SLA)
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04-101 – Service Level Agreement Price List
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04-102 – Weekly Breakdown of Hours, Times & Charges
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04-103 – Company Terms and Conditions
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04-104 – Service User Guide
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04-105 – Company Declaration Policy
Ongoing Requirements & Care Planning
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Care plans are developed based on the information gathered during your assessment.
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These are typically fully completed within 12 weeks of the assessment date.
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All documents must be signed for consent and approval.
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You will receive a personalised home care folder, which includes:
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Your care plan
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Personal Information
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Visit schedules
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Built-in trackers and safeguarding call monitoring devices
These devices help monitor visit times and generate accurate invoices for services provided.
Your Care Schedule & Supervision
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You will receive a detailed schedule of care visits, including days, times, and the names of your carers.
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All initial visits are supervised by the Care Manager or Registered Manager to ensure your care is delivered exactly as agreed.
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Once your care package is established, you will be introduced to your regular care team, selected to match your needs and preferences.
Specialist Carers & 24/7 Support
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All our carers are fully vetted and highly trained, with many specialising in areas such as dementia and end-of-life care, peg training, Medication, and many more.
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Every client is provided with 24/7/365 contact numbers for the Registered Care Manager, our Care Director, the HR & Recruitment Director, and your very own personal care administrator, who undertakes all your required documentation, who visits you monthly, thus giving you peace of mind that support is always just a phone call away.