Starting your Care Package: 

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Before any care package begins, the organisation follows a set of strict regulatory and quality guidelines to ensure transparency, safety, and continuity of care.

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Regulatory Compliance

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• Regulation 20 – Duty of Candour
  All managers are required to be open, honest, and transparent in all communications with the service users, patients, and their families.

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• Regulation 19 – Fees
  Every service user and patient is provided with a Service Level Agreement (SLA) and a clear price list outlining the costs of care.

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Commitment to Continuity of Care

We are committed to providing consistent, high-quality care. Each service user and patient's place within our organisation is safeguarded through a formal Service Level Agreement, which outlines our responsibilities and your rights.

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Pre-Care Declaration

Before any care package begins, it is the responsibility of our management team to ensure that all relevant information has been disclosed. This is confirmed through our Company Declaration Policy, which guarantees full transparency.

 

Key Documents Provided

Each service user and patient will receive the following documents:

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• 04-100 – Service Level Agreement Contract (SLA)

• 04-101 – Service Level Agreement Price List

• 04-102 – Weekly Breakdown of Hours, Times & Charges

• 04-103 – Company Terms and Conditions

• 04-104 – Service User Guide

• 04-105 – Company Declaration Policy

 

Ongoing Requirements & Care Planning

• Care plans are developed based on the information gathered during your assessment.

• These are typically fully completed within 12 weeks of the assessment date.

• All documents must be signed for consent and approval.

• You will receive a personalised home care folder, which includes:

• Your care plan

• Personal Information

• Visit schedules

• Built-in trackers and safeguarding call monitoring devices

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These devices help monitor visit times and generate accurate invoices for services provided.

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Your Care Schedule & Supervision

• You will receive a detailed schedule of care visits, including days, times, and the names of your carers.

• All initial visits are supervised by the Care Manager or Registered Manager to ensure your care is delivered exactly as agreed.

• Once your care package is established, you will be introduced to your regular care team, selected to match your needs and preferences.

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Specialist Carers & 24/7 Support

• All our carers are fully vetted and highly trained, with many specialising in areas such as dementia and end-of-life care, peg training, Medication, and many more.

• Every client is provided with 24/7/365 contact numbers for the Registered Care Manager, our Care Director, the HR & Recruitment Director, and your very own personal care administrator, who undertakes all your required documentation, who visits you monthly, thus giving you peace of mind that support is always just a phone call away.​